Returns

How do I make a return/exchange?

We apply a 30-day return policy from the day you receive the product.

The product must be in its original unused condition, with labels in place and/or unbroken packaging. Please note that if you bought rubber boots or shoes, the box is part of the product. In case of damaged cardboard, a fee of 20€ will be added or the return will be cancelled.

When changing the product/size, you place a new order when you return. The refund will then be made to the payment method you chose when you placed your order.

Fill in the return form provided and send it in the parcel. We suggest returning your purchase in the original bag or box it was delivered in. Use the return label provided with your order and affix it to the package.

Take the package to your nearest postal service point and always request a receipt for your return.

The return costs £9. The fee will be deducted from your refund.

How to return an item:

1. Fill in the return form that came with your parcel.

2. Pack the item(-s) you wish to return.

3. Visit UPS portal to request a customs invoice and return label.

4. Print out the customs invoice and return label received from us.

5. Call UPS to book a collection or return the parcel at your nearest UPS Access Point. Remember to provide the customs invoice. Keep the tracking number.

If you can't find the return form you can e-mail contact our customer service.

As soon as we have received the return, we will send an e-mail confirmation via Klarna.

If you have chosen invoice as payment method, you can choose to pause the invoice when you are logged in to Klarna. You pause the invoice by going to it in Klarna and press 'Report return'. This means that the invoice does not have to be paid during the return process. If you have returned your entire order, the Klarna invoice will be removed. If you have returned parts of your order, we will update the invoice with the new amount to be paid.

Exchanges
Please note that exchanges are not possible, you need to return the package to us and make a new order.

Return address
All returns shall be sent back to:

Tretorn Sweden AB
Garnisonsgatan 51
254 66 Helsingborg, Sweden

Frequently asked questions:

When will I be refunded?
After a return has been made, it can take up to 14 days for you to be refunded. Refunds are made to the payment method you chose when you placed your order.

Can I pause my invoice in case of a return?
You can pause your invoice by logging in to Klarna and clicking on report return. We will update the invoice with the new amount.

Can I keep my discount when exchanging?
When you change your product/size, you place a new order once you have returned it. A refund will then be made to the payment method you chose when you placed your order. To keep any discount, please contact support.

CHANGES TO THESE TERMS AND CONDITIONS

We reserve the right to change or vary these Terms and Conditions at any time and any revision will supersede these Terms and Conditions. Any changes or variation to these Terms and Conditions made by Tretorn will be posted here and will have immediate effect. Users of this website are therefore advised to review our Terms and Conditions regularly for changes.

If you have any further questions regarding our Terms and Conditions, please contact our customer service.