Terms and Conditions
ACCEPTANCE OF ORDER
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and Tretorn.com Europe will be completed when we email you to confirm the goods have been dispatched.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOC.
Payment can be made by all mayor credit cards and are handled by DIBS. Payment will be debited and cleared from your account upon dispatch of your order by Tretorn.com Europe. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Tretorn.com Europe, we will not be liable for any delay or non-delivery. We take all reasonable care to make our Site secure. All transactions are handled by Dibs. Your credit card number is sent by an encrypted connection to your bank. Dibs secure server software (SSL) is an industry standard and one of the best software available for secure digital payments.
You will receive confirmation e-mail as soon as your order leaves our warehouse. Including all your shipping and return details and a tracking number so you can track the progress of your order by UPS.
UPS carries out delivery to your home address. Normal delivery is within 3-5 working days. Delivery is charged £6. All necessary information regarding returns and exchanges is in the package.
We only deliver to mainland UK and the Isle of Man. We cannot deliver to the Channel Islands, the Scilly Islands, BFPO addresses or postal boxes. These orders will be cancelled and refunded.
Prices shown on the Site are in GBP (£) and are inclusive of VAT.
Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.
If you are a customer whose credit card is not denominated by our currencies, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.
RETURNS & EXCHANGES
Please seek to return items within 14 days of the date of your return request. Returns outside these time frames may be accepted at the discretion of Tretorn.com Europe, and depending on the circumstances may only be refunded as an e-store credit.
WRONG OR DAMAGED ITEMS
If we have sent an incorrect item, or if your product is delivered in bad condition, you can e-mail Customerservice@tretornsweden.com with a digital image of the damaged or incorrect item and the packaging. Enter the following in the message: your order number, shipping ID or item number, a brief description of the reason for the return and if you want a replacement product or refund.
Send your request within 30 days of receipt. Your request will be processed within 48 hours and you will receive an email to notify your refund or refund being processed. If you choose a refund, you will get back the full cost of the item and shipping.
RETURNS & EXCHANGES
You have 14 days return right from the day that you receive the product
We assume that the product is original, Ie unused and with all labels and / or packaging intact. Keep in mind that if you have bought rubber boots or sneakers, the shoe box is part of the product. Do not tap or write directly on the carton. If we get back cartons that are destroyed then there will be a fee of 200 SEK or the return might not be valid.
If you change your mind regarding a purchase, the product must be returned to us in its original condition and in its original packaging. If you have bought shoes or boots then the shoe box must also be in original condition. The product must be returned to us within 14 days of receipt of the product. TRETORN is entitled to deduct, from the amount to be repaid, an amount corresponding to any loss in value of the goods, to the extent such loss is due to the fact that the customer has used the goods to a greater extent than is necessary to determine the nature, properties and function of the goods. Non-collected packages are charged as a regular return - 6 £.
Returns Great Britain
Please note that you will be charged for return shipping with UPS £6, this will be deducted from the total credit amount after we have recived your package.
Fill in the return form that was sent to you with your product
If you cant find the return form you can e-mail Customerservice@tretornsweden.com.
CONSUMERS’ STATUTORY RIGHTS
Any statutory rights which you have, which cannot be excluded or limited, will not be affected by these terms of conditions..
In the event of any dispute which you may have in connection with the purchase of products from Tretorn, we will endeavor to resolve such dispute with you directly. However, if we are unable to resolve the dispute to your satisfaction, you have the right to pursue Online Dispute Resolution (“ODR”) through the ODR Platform, accessible via the following url: http://ec.europa.eu/odr.
CHANGES TO THESE TERMS AND CONDITIONS
We reserve the right to change or vary these Terms and Conditions at any time and any revision will supersede these Terms and Conditions. Any changes or variation to these Terms and Conditions made by TRETORN will be posted here and will have immediate effect. Users of this website are therefore advised to review our Terms and Conditions regularly for changes.
If you have any further questions regarding our Terms and Conditions, please contact us via email firstname.lastname@example.org or telephone + 46 (0) 42 12 73 00
Tretorn Sweden AB, Rönnowsgatan 12, 252 25 Helsingborg, Sweden