Free shipping on orders above £40

Returns & Exchanges 

Please seek to return items within 30 days of the date of your return request. Returns outside these time frames may be accepted at the discretion of Europe, and depending on the circumstances may only be refunded as an e-store credit.


If we have sent an incorrect item, or if your product is delivered in bad condition, you can  e-mail with a digital image of the damaged or incorrect item and the packaging. Enter the following in the message: your order number, shipping ID or item number, a brief description of the reason for the return and if you want a replacement product or refund. 

Send your request within 30 days of receipt. Your request will be processed within 48 hours and you will receive an email to notify your refund or refund being processed. If you choose a refund, you will get back the full cost of the item and shipping.


You have 14 days return right from the day that you receive the product 

You have 30 days exchange right from the day that you receive the product 

We assume that the product is original, Ie unused and with all labels and / or packaging intact. Keep in mind that if you have bought rubber boots or sneakers, the shoe box is part of the product. Do not tap or write directly on the carton. If we get back cartons that are destroyed then there will be a fee of 200 SEK or the return might not be valid.

Returns Great Britain

Please note that you will be charged for shipping with UPS £6.

Fill in the return form that was sent to you with your product.

If you cant find the return form you can e-mail   

If you like to exchange your product please call our customer service (+46 42 127300) or send an email to and  we will assist you with the return.You will then receive and UPS freight note by email.After received freight note please call your UPS account and arrange your pick up.

Exchanges Great Britain 

Please note that exchanges are not possible outside of Sweden, you need to return the package to us and make a new order.


All returns shall be sent back to:

Tretorn Sweden AB

Garnisionsgatan 51

254 66  Helsingborg, Sweden


We reserve the right to change or vary these Terms and Conditions at any time and any revision will supersede these Terms and Conditions. Any changes or variation to these Terms and Conditions made by TRETORN will be posted here and will have immediate effect. Users of this website are therefore advised to review our Terms and Conditions regularly for changes.
If you have any further questions regarding our Terms and Conditions, please contact us via email  or telephone + 46 (0) 42 12 73 00