Returns & Exchanges
TEMPORARY CHANGES DUE TO THE COVID-19
Our online shop is running as usual with an extended return policy of 100 days.
Please seek to return items within 100 days of the date of your return request. Returns outside these time frames may be accepted at the discretion of Tretorn.com Europe, and depending on the circumstances may only be refunded as an e-store credit.
WRONG OR DAMAGED ITEMS
If we have sent an incorrect item, or if your product is delivered in bad condition, you can e-mail firstname.lastname@example.org with a digital image of the damaged or incorrect item and the packaging. Enter the following in the message: your order number, shipping ID or item number, a brief description of the reason for the return, and if you want a replacement product or refund.
Send your request within 30 days of receipt. Your request will be processed within 48 hours and you will receive an email to notify your refund or refund being processed. If you choose a refund, you will get back the full cost of the item and shipping.
RETURNS & EXCHANGES
You have 100 days return right from the day that you receive the product
We assume that the product is original, unused, and with all labels and/or packaging intact. Keep in mind that if you have bought rubber boots or sneakers, the shoe box is part of the product. Do not tap or write directly on the carton. If we get back cartons that are destroyed then there will be a fee of 200 SEK or the return might not be valid.
Returns Great Britain
The return costs £9. The fee will be deducted from your refund.
How to return an item:
- Fill in the return form that came with your parcel.
- Pack the item(-s) you wish to return.
- Contact email@example.com to request a customs invoice and return label and state which item(-s) you wish to return.
- Print out the customs invoice and return label received from us.
- Call UPS to book a collection or return the parcel at your nearest UPS Access Point. Remember to provide the customs invoice. Keep the tracking number.
- The refund will be processed once we have received your returned item(-s). It takes a couple of business days until the refund is credited to your bank account.
If you can't find the return form you can e-mail firstname.lastname@example.org.
Exchanges Great Britain
Please note that exchanges are not possible outside of Sweden, you need to return the package to us and make a new order.
All returns shall be sent back to:
Tretorn Sweden AB
254 66 Helsingborg, Sweden
CHANGES TO THESE TERMS AND CONDITIONS
We reserve the right to change or vary these Terms and Conditions at any time and any revision will supersede these Terms and Conditions. Any changes or variation to these Terms and Conditions made by TRETORN will be posted here and will have immediate effect. Users of this website are therefore advised to review our Terms and Conditions regularly for changes.
If you have any further questions regarding our Terms and Conditions, please contact us via email email@example.com.