What is the inner measurement on your boots/shoes?
There is a size chart on almost every product on the product page. It is located next to where you choose sizes. If you can’t find it, please contact customer service.
How are the sizes on your jackets?
We have a size chart on almost every apparel product, you can find it on the different product pages next to where you choose a size. In general on unisex products, we recommend women to choose one size smaller than usual.
How do I take care of my Tretorn products?
Always follow the washing instruction on our jackets. For boots and shoes; have a look at our care guide.
How long does it take to get my order?
This depends a lot, since we are working with logistic companies. Normal delivery time is 2-4 working days depending on your location. If you haven´t got an e-mail with a shipping confirmation within 2 work days, please contact customer service.
I have a discount code, how do I use it?
You activate your discount code in your shopping cart before placing the order. Please observe that we are unable to add the discount after you have placed the order.
My discount code doesn’t work?
This may be caused by three different things:
1. The code is no longer valid.
2. You have misspelled the code, or may have accidentally added a spacing etc.
3. You’re trying to combine the code with other offers.
If the above reasons aren’t applicable to your situation, please contact customer service.
Why doesn’t my phone number get accepted?
Please type in your phone number according with the instruction in checkout, without any spacing.