Legal & Privacy statement

Website credits

Tretorn Sweden AB (TRETORN)
Address: Box 2002, 250 02 Helsingborg, Sweden
Telefon: +46 (0)42 127300
E-post: customerservice@tretornsweden.com
Web: http://www.tretorn.com
Official registration: 1971-11-17
VAT No.:SE 559012569501

Responsible for the content: Tretorn Sweden AB


Please read these terms and conditions of use and the privacy statement carefully before using this website. By using this website, you signify/give your consent to these terms and conditions of use and the privacy statement in addition to any other law or regulation that applies to the website, the Internet, and/or the World Wide Web.

IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS OF USE AND PRIVACY STATEMENT, YOU SHOULD NOT VISIT THIS PAGE OR USE IT FOR ANY OTHER PURPOSE.

Legal notice

Terms and Conditions of Use

Welcome to TRETORN. We thank you for your interest and for visiting the web pages of TRETORN. The information offered herein is provided on the basis of the terms and conditions of use, as detailed below, concerning the use of the web pages of TRETORN.

I. Disclaimer

Contents

We have produced these web pages with the utmost care. Nonetheless, TRETORN cannot warrant the correctness, completeness, currentness and quality of the information provided herein. Hence, TRETORN excludes each and any liability for defects of quality or defects of title directly or indirectly resulting from the use of our Internet information offer, provided that these are not due to intention or gross negligence on the part of TRETORN. All offers are without obligation and not binding. TRETORN has the right, at any time, to partially or entirely discontinue the operation of the web pages of TRETORN. Owing to the nature of the Internet and of computer systems, TRETORN cannot warrant the uninterrupted availability of the web pages of TRETORN.

Misuse of the site

When using our Internet information offer, you undertake to refrain from each and any misuse of the services offered, in particular:
* not to circumvent any safety measures of the information service provided, 
* not to use any facility or to execute any applications that will result or can result in damage to the facilities or a functional failure of TRETORN.

References and links

Where reference is made to Internet offers of use by third parties (links), TRETORN shall neither assume any liability for the correctness, completeness, currentness and quality of the information provided therein, nor assume any liability for or warrant that the contents of the pages referred to are free from viruses. No illegal contents were identifiable on the linked pages at the time of linking. As these pages can, however, be modified at any time, TRETORN shall not accept any responsibility for the contents of the web pages of third parties and expressly distances itself from any and all contents of any and all linked pages that were modified after linking. The use of any links is made at the user’s own risk.

Other liability and viruses

TRETORN endeavours to keep its web pages free from viruses at all times. Nonetheless, TRETORN can neither warrant that their web pages are free from viruses nor assume any liability for damages and impairments caused by computer viruses. To ensure his or her own safety and to prevent viruses, the user should arrange for appropriate safety measures and virus scanners before downloading any information, software and documentation.

E-mail messages

If you wish to send an e-mail to TRETORN via your private e-mail account, please note that, due to the technical structures of the Internet, you will have to arrange for your own safety measures to warrant the confidentiality and integrity of the e-mail contents. If you wish to send an e-mail directly from the contact section of TRETORN, we advise you that this data will be transmitted unencrypted and that TRETORN cannot warrant the confidentiality and integrity of the e-mail.

Copyright and rights in trademarks and related signs

The contents of the web pages of TRETORN, in particular texts, pictures, illustrations, sound and video and animated files as well as their applications, are protected by copyright. It is not permitted to copy, distribute, perform or otherwise use the contents for commercial or public purposes. Furthermore, the entire content may neither be modified nor used on other Internet pages or cross-linked computers without the written consent of TRETORN and/or PUMA.

Unless stated otherwise, all marks mentioned on the web pages of TRETORN are trademarks protected by law. TRETORN protects its intellectual property, including the patents, trademarks and copyrights. No license to use the intellectual property of TRETORN or of third parties is granted by way of these web pages.

II. Privacy statement

TRETORN attaches great importance to the protection of personal data. This statement describes how we deal with collecting and managing your data. TRETORN is the data controller, see address and other information about TRETORN above.

 

Personal data

Most of the information we collect is very basic. Examples of user information that may be collected may include your name, address, telephone number, cell phone, e-mail address, interests and birthday (if you provide this information), credit card number that is sent to DIBS for payment transaction (please note that we will not store card number in any database) and the IP address of your computer. The personal data is used to enable the optimum handling of orders, the delivery of products, the provision of services, the handling of payments and for marketing purposes. By providing your personal data you consent to the use of the collected information in connection with the fulfillment of our commitments against you, e.g. delivery of products that you have ordered, to obtain credit information, to send information about offers and other marketing purposes. Generally, you can make use of our online offer without disclosing your identity. If you are interested in receiving informative literature, we ask for your name and other personal information. It is your own, free decision as to whether you enter these details. Your details will be saved in our organization. A limited number of persons only who are concerned with the technical processing of orders or enquiries will have access to these details. In connection with your query, data will be stored on our servers for statistical purposes that may possibly permit identification (e.g. IP address, date, time and pages viewed). It will not be used in relation to any person. We reserve the right to statistically evaluate anonymized data sets.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Clickstream-data

While you use the Internet, you leave behind tracks of electronic information on each website you visit. This information, which is sometimes also referred to as "Clickstream" data, can be collected and saved by the server on which a website is hosted. Clickstream data can show us what type of computer and which Internet software you are using, as well as the URL of the website from which your link emanates. We take the liberty of collecting Clickstream data and use it as anonymous data to establish at an anonymous level how long visitors stay on our website, how they navigate through the site and how we can adjust our web pages even better to the needs of our visitors. This information is used to improve our website and services. Each collection and each use of Clickstream data is anonymous and of a general nature and does not contain any person-related data.

 

Security

TRETORN takes all reasonable measures to safeguard the protection of your personal data. All data that TRETORN collects is stored on one or more secure database servers that cannot be accessed from outside of the TRETORN/PUMA group. All information sent between TRETORN and you in connection with the purchasing of products is encrypted.

Use of cookies

A cookie is a small string of information that the website that you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the website and that information helps us to understand your preferences and improve your website experience. Cookies are also used to remember for instance your user name and password.
You can turn off all cookies, in case you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you have to adjust your browser. There are also software products available that can manage cookies for you. Please be aware though that when you have set your computer to reject cookies, it can limit the functionality of the website you visit and it’s possible then that you do not have access to some of the features on the website.

Forwarding personal information to third parties

When ordering brochures or sending enquiries, we shall use your personal information within the organization of TRETORN and PUMA Group. We shall not forward it to third parties without your express consent. We shall forward your details to parties authorized to receive such information to the extent that we are obligated to do so by law or by court order.

Right of revocation

If you wish to know what information we currently have about you, or are dissatisfied with TRETORN’s privacy policies or practices, you should send a written request or complaint to the e-mail address mentioned in the beginning. We will investigate the matter and respond to your request within 30 days. In the event that you become aware that the information we have about you is incorrect, you should notify us and we will ensure the information is updated. In the case of a complaint we will take corrective action (if necessary) and will advise you of the steps taken to correct the problem.

Moreover, if you have provided us with personal data, you may demand that this data be deleted again at any given time. It is possible to have your personal data deleted by informing us accordingly to our e-mail address mentioned above stating, "Delete my personal data". Personal data will be deleted automatically when there is no longer any need for further processing.

Age requirement

You have to be 18 years old when purchasing products from TRETORN. Therefore we also do not specifically target visitors under the age of 18 in our marketing materials or other advertising.


Customer service details

If you have any questions you are welcome to contact us.

Operating hours is 8 am - 4 pm (cet+1)

Email: kundtjanst@tretornsweden.com Phone: +46 (0)42 127300


Delivery and shipping information

Once you have placed your order you will receive an order confirmation by e-mail.

Sweden

Within Sweden we are using Schenker for delivering your products. The package will be delivered to your closest pick up/service point.

When the package has reached the service point and is ready to be picked up you will receive a notification by text message (if you chose this option it is necessary that you leave your cell phone number when you place your order) or by regular post.

Normal delivery inSwedenis 3-5 working days

Shipping costs, Sweden

SEK 40 and free return freight.

Rest of the European Union

For European customers outside of Sweden(EU countries only) we are using UPS to deliver your products. The package will be delivered to your door.

Normal delivery is 3-7 working days within the European Union.

UPS will contact you before delivery why it is necessary that you leave your phone number when you place your order.

Shipping costs, rest of the European Union

EUR 4.

EUR 6 for return freight, this amount will be deducted from your total credit amount after we’ve received your return.

Product out of stock

If a product you have ordered goes out of stock you will be contacted by our customer service that will help you find an equal product or if you so like transfer the money paid for the product back to your credit card.


Payment & prices

Prices

All product prices in the web shop include Swedish VAT of 25%.

We do not assume any liability for printing and typing errors.

Shipping costs

Sweden, SEK 40. Free freight back if you chose to return your purchase.

Europe (within the European Union except fromSweden), EUR 4. If you chose to return your purchase the charge will be EUR 6. This amount will be deducted from your total credit amount after we have received your return.

All information regarding returns you will find on the return note included in your package.

Payment methods

At the Tretorn Sweden online store you pay by credit card.

Accepted credit cards are VISA and Mastercard.

All credit card transactions are handled by our partner DIBS for secure payments.

If you wish to receive an invoice, please contact Tretorn customer service.


Return an article

If you are not completely satisfied with your Tretorn product you have the option to return it within 14 days.

The product should be returned unused, with all hangtags still attached, in the original packaging.

In your package you will receive a return note with information on returns and a section to complete if you would like to return a product. Please fill out this form and enclose to your return.

Sweden

To return or exchange a product in Swedenis free of charge. You can only exchange a purchased product to a different colour or size. If you wish to make a new purchase we kindly divert you to tretorn.com.

Fill out the return note and place the freight note you received with your delivery on the return package. Go to your nearest Schenker pick up place to send your package.

Rest of the European Union

To return a product in the rest of the European Union the return freight charge is EUR 6. It will be deducted from your total credit amount after we have received your return.

You can only return items, not exchange them. For new orders we kindly divert you to tretorn.com.

When returning your product please contact our customer service, we will assist you with the return. You will receive a freight note by e-mail.

Thereafter please call UPS (find appropriate number for your country on www.ups.com, contact UPS) to book the pick up of your package at your home.

All return shall be sent to:

Tretorn Sweden AB

Garnisionsgatan 51

254 66  Helsingborg

Sweden

 

You can contact Tretorn customer service at kundtjanst@tretornsweden.com or by phone +46 (0)42 12 73 00.


Size charts

Please see our size charts on www.tretorn.com, customer service. 


Registering an account 
You can register a new account before your purchase or when you place your order. When you register your account via “Login” or "My Tretorn" (see header and footer on Tretorn.com), we will ask you for a password of your choice. Once registered, you can follow the status of your orders and change your detail information. Use your account next time you make a purchase. 



Changes to these Terms and Conditions
We reserve the right to change or vary these Terms and Conditions at any time and any revision will supersede these Terms and Conditions. Any changes or variation to these Terms and Conditions made by TRETORN will be posted here and will have immediate effect. Users of this website are therefore advised to review our Terms and Conditions regularly for changes. 

If you have any further questions regarding our Terms and Conditions, please contact us via email or telephone (please see the "Customer Service details" section) and we will be happy to assist you.


© Copyright 2015 Tretorn : All Rights Reserved Legal & Privacy statement.